SOURCE: Booz Allen Hamilton
Sailors in the U.S. Navy face serious financial and career consequences if they’re caught driving under the influence. A chief who’s served 14 years, whose rank is reduced to first class due to a DUI, could lose $527 a week in base pay alone1. Yet long-standing messages about alcohol abuse weren’t resonating, given an entrenched drinking culture.
When employees in the Navy Alcohol Abuse Prevention (NAAP) office sought a fresh approach, they turned to Booz Allen. The result was the “Keep What You’ve Earned” campaign, which reached roughly three-quarters of all sailors and contributed to a 51 percent decrease in driving under the influence and a 67 percent increase in friends or coworkers finding a safe ride home.
A program for sailors, by sailors
Booz Allen used social marketing—the science of behavior change—to guide their process. Social marketing experts started by asking sailors questions such as:
Messaging focused on abstinence or later-in-life risks to the liver or heart failed to resonate. Instead, sailors responded most strongly to the potential impact on their paycheck, ability to reenlist or pursue a certain area of specialization. This drove the campaign’s central message to “Keep What You’ve Earned.”
“Through this human-centered approach, sailors helped shape the program,” said Booz Allen Senior Associate Kristina Cook.
“This is by far the most realistic campaign to date,” said LT Erin Thorpe, Drug and Alcohol Program Advisor, Navy Recruiting Command. “It’s a positive message to keep what you’ve earned, rather than scare tactics.”
Straightforward resources, digitally delivered
To get the campaign’s message out to sailors, Booz Allen developed a comprehensive communication plan featuring interactive content and digital outreach, such as video PSAs with sailor on-the-street interviews.
One particular tool, the “Pier Pressure” mobile app, provides games, access to ride-share services, and an anonymous self-check to gauge drinking behavior at sailors’ fingertips. Sailors have used the app more than 40,000 times.
“Through continued user testing and focus groups, we were able to refine messaging and the mobile app experience,” Cook said. “We also gained insights for thinking differently about potential solutions.”
Booz Allen is now helping the Department of Defense revamp its substance abuse programs, testing what resonates with soldiers, marines, and airmen.
Learn more about the Keep What You’ve Earned campaign and social marketing at Booz Allen.
Tweet me: How a positive message encouraged proactive steps for responsible drinking @BoozAllen #socialmarketing
KEYWORDS: Booz Allen Hamilton, NYSE: BAH, Social Marketing, responsible drinking, military, U.S. Navy, apps, digital innovation, behavior change
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